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We use Royal Mail 1st Class to deliver orders.
30 day money back guarantee
Wish to send the product back?
We offer a 30 day money back guarantee for products bought online. If you are unhappy in any way with your purchase please email us at matchperfumes.co.uk.
If you decide to return product, send us an email and we will give you our return address. We will then expect to receive the item you are returning within 14 days and will refund the amount you paid for the item.
There are some conditions to our money back guarantee;
Perfume returned must be unused and arrive back to us in its original unopened condition. We provide a 1ml tester of your chosen fragrance so you can test before opening the product. Open the bottle only when you are sure that you like the fragrance.
Sample sets cannot be returned nor refunded. Returns and refunds apply only to 50ml bottles
You are responsible for the return postage cost
Faulty goods - We will arrange for a returns label to be sent to you by email or post. Upon receiving the item we will either refund in full or exchange the item for you free of charge. Just let us know what you would like to do.
If your item(s) arrived damaged please take photos where possible and keep these to hand as we may request to see them.
Only goods accepted as being damaged or faulty on delivery will be approved for a full refund.
Full details of the terms & conditions relating to a return will be disclosed within your return confirmation.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
The following wording explains how the Consumer Contracts Regulations applies to your purchase on our website
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.
To cancel an order, please go to your account and view your order, email customer services on matchperfumes.co.uk Return costs are your responsibility.
You can cancel anytime from placing your order up to the end of a period of 14 days (extended to 30 days as part of our guarantee for physical goods). Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
49 The Drive